Technical Support

① Please do not use the dehumidifier in an extrem harsh environment with high temperature, intense dust, salt, inorganic gases (dioxide flow, chlorine, ammonia), and organic gases (alcohol, glycol ether, aldehydes, and other substances which tend to cause copper tube to corrode).
② When the commercial dehumidifier isn't in use for a long time, please cut off the power supply, and clean the filter, evaporator and condenser. In addition, you should keep the air outlet clean to prevent foreign objects from entering to cause unnecessary failures.
③ The working temperature of the dehumidifier is 10℃ to 38℃. Higher or lower temperature may cause non-mechanical failures. When the ambient temperature is lower than 20℃, the machine will freeze, frost and defrost.
④ When the dehumidifier is in normal operation, it is normal to blow dry hot air. In winter, when the temperature is low, the temperature of the air outlet is relatively low. That is to say, the temperature of the air outlet of the dehumidifier will change with the ambient temperature. The higher the ambient temperature, the higher the outlet temperature and vice versa.
⑤ Before turning on the machine, please press the function keys to set the humidity level. When the set humidity level is than the current humidity, the machine won't start. The compressor has a delayed power-on function, which can run normally after about 3 minutes.
⑥ When the machine is working, please pay attention to whether the sound is abnormal. If yes, please turn off the machine and find out the reasons. Do not use it blindly to avoid more serious problems.
⑦ When you frequently use the dehumidifier, please always check whether the power plug are properly inserted into the socket. Please cut off the power supply when the machine is not in use for a long time.