Air purifier FAQ, you can find your question below
General
In addition to following the manual, we recommend running the air purifier at maximum airflow for at least 30 minutes at the beginning of operation, and then switch to other gears to achieve rapid air purification.
Air purifier by using HEPA filter, can efficiently filter out air particles as small as 0.02 microns (100 times smaller than the upper limit of PM2.5), can effectively remove the harmful substances in the purified air, through the air purifier filter, can adsorb airborne bacteria, have anti-bacterial anti-sensitive effect, remove pollen, formaldehyde TVOC and other harmful substances, to meet the younger generation focus on The need for healthy living.Translated with www.DeepL.com/Translator (free version)
- The air purifier has four advanced filtration methods through sieve filtration, inertial collision, active interception and diffusion adsorption with special activated carbon with a large number of nano-scale micropores, most of which are less than 2 nanometers.
- It has high efficiency and capacity to filter formaldehyde, toluene and total volatile organic compounds.
- When using air purifiers to remove outdoor air pollutants, it is recommended to keep doors and windows in a relatively sealed state as much as possible to avoid the decrease in purification effect caused by the large amount of interactive circulation of indoor and outdoor air.
- For long time use, attention should be paid to stage ventilation.
Replace or clean the filter regularly to ensure the purification effect of the air purifier, while avoiding the secondary emission of pollutants adsorbed by the failed filter.
Before turning on the air purifier for a long time, you should check the cleanliness of the inner wall and the status of the filter, and do the corresponding cleaning work, and replace the filter if necessary.
EPI-186
- It may be that the filter is alarming and the filter needs to be reset.
- Generally speaking we recommend replacing the filter every 3-6 months to ensure the efficiency of air purification.
- After replacing the filter, follow the instructions to reset the filter to solve the problem.
Sensor needs to be replaced.
- First, please check if the indoor wireless router is working properly.
- If you confirm that the indoor wireless network is working properly, try to turn off the network switch (Wi-Fi connection page) and then enable and refresh the network again to reconnect.
The product housing is properly closed and kept sealed. To ensure the safety of our customers, we have set the air purifier not to start when it is not properly closed.
- First, make sure the doors and windows are closed and the room is in a relatively closed environment.
- Next, turn off pollution sources that may cause secondary pollution indoors, such as turning off humidifiers, isolating kitchen fumes, etc.
- When indoor and outdoor pollution are relatively isolated, if the display data is still high, it is recommended to clean the sensor according to the prompt.
- The outdoors is a more stable general environment, while indoors there are more unstable sources of pollution that release PM2.5, such as: smoking, frying, humidifiers, etc. These factors can make PM2.5 in a small space quickly exceed the outdoor data.
- When the indoor doors and windows are poorly sealed and the outdoor pollution is more serious, if the purifier is still running in low gear, there may be a situation that the purification efficiency is lower than the invasion efficiency of the pollutant source The purification efficiency may be lower than the source intrusion efficiency.
- When the machine is placed near obstacles such as walls, the laser sensor, which detects airborne particles through the principle of light scattering, is prone to detection errors, so it is recommended to stay away from obstacles.
EPI-328
- It may be that the filter is alarming and the filter needs to be reset.
- Generally speaking we recommend replacing the filter every 3-6 months to ensure the efficiency of air purification.
- After replacing the filter, follow the instructions to reset the filter to solve the problem.
Sensor needs to be replaced.
- First, please check if the indoor wireless router is working properly.
- If you confirm that the indoor wireless network is working properly, try to turn off the network switch (Wi-Fi connection page) and then enable and refresh the network again to reconnect.
The product housing is properly closed and kept sealed. To ensure the safety of our customers, we have set the air purifier not to start when it is not properly closed.
- First, make sure the doors and windows are closed and the room is in a relatively closed environment.
- Next, turn off pollution sources that may cause secondary pollution indoors, such as turning off humidifiers, isolating kitchen fumes, etc.
- When indoor and outdoor pollution are relatively isolated, if the display data is still high, it is recommended to clean the sensor according to the prompt.
- The outdoors is a more stable general environment, while indoors there are more unstable sources of pollution that release PM2.5, such as: smoking, frying, humidifiers, etc. These factors can make PM2.5 in a small space quickly exceed the outdoor data.
- When the indoor doors and windows are poorly sealed and the outdoor pollution is more serious, if the purifier is still running in low gear, there may be a situation that the purification efficiency is lower than the invasion efficiency of the pollutant source The purification efficiency may be lower than the source intrusion efficiency.
- When the machine is placed near obstacles such as walls, the laser sensor, which detects airborne particles through the principle of light scattering, is prone to detection errors, so it is recommended to stay away from obstacles.
PM1320
- It may be that the filter is alarming and the filter needs to be reset.
- Generally speaking we recommend replacing the filter every 3-6 months to ensure the efficiency of air purification.
- After replacing the filter, follow the instructions to reset the filter to solve the problem.
Sensor needs to be replaced.
- First, please check if the indoor wireless router is working properly.
- If you confirm that the indoor wireless network is working properly, try to turn off the network switch (Wi-Fi connection page) and then enable and refresh the network again to reconnect.
The product housing is properly closed and kept sealed. To ensure the safety of our customers, we have set the air purifier not to start when it is not properly closed.
- First, make sure the doors and windows are closed and the room is in a relatively closed environment.
- Next, turn off pollution sources that may cause secondary pollution indoors, such as turning off humidifiers, isolating kitchen fumes, etc.
- When indoor and outdoor pollution are relatively isolated, if the display data is still high, it is recommended to clean the sensor according to the prompt.
- The outdoors is a more stable general environment, while indoors there are more unstable sources of pollution that release PM2.5, such as: smoking, frying, humidifiers, etc. These factors can make PM2.5 in a small space quickly exceed the outdoor data.
- When the indoor doors and windows are poorly sealed and the outdoor pollution is more serious, if the purifier is still running in low gear, there may be a situation that the purification efficiency is lower than the invasion efficiency of the pollutant source The purification efficiency may be lower than the source intrusion efficiency.
- When the machine is placed near obstacles such as walls, the laser sensor, which detects airborne particles through the principle of light scattering, is prone to detection errors, so it is recommended to stay away from obstacles.
PM1556
- It may be that the filter is alarming and the filter needs to be reset.
- Generally speaking we recommend replacing the filter every 3-6 months to ensure the efficiency of air purification.
- After replacing the filter, follow the instructions to reset the filter to solve the problem.
Sensor needs to be replaced.
- First, please check if the indoor wireless router is working properly.
- If you confirm that the indoor wireless network is working properly, try to turn off the network switch (Wi-Fi connection page) and then enable and refresh the network again to reconnect.
The product housing is properly closed and kept sealed. To ensure the safety of our customers, we have set the air purifier not to start when it is not properly closed.
- First, make sure the doors and windows are closed and the room is in a relatively closed environment.
- Next, turn off pollution sources that may cause secondary pollution indoors, such as turning off humidifiers, isolating kitchen fumes, etc.
- When indoor and outdoor pollution are relatively isolated, if the display data is still high, it is recommended to clean the sensor according to the prompt.
- The outdoors is a more stable general environment, while indoors there are more unstable sources of pollution that release PM2.5, such as: smoking, frying, humidifiers, etc. These factors can make PM2.5 in a small space quickly exceed the outdoor data.
- When the indoor doors and windows are poorly sealed and the outdoor pollution is more serious, if the purifier is still running in low gear, there may be a situation that the purification efficiency is lower than the invasion efficiency of the pollutant source The purification efficiency may be lower than the source intrusion efficiency.
- When the machine is placed near obstacles such as walls, the laser sensor, which detects airborne particles through the principle of light scattering, is prone to detection errors, so it is recommended to stay away from obstacles.
KJ580
- It may be that the filter is alarming and the filter needs to be reset.
- Generally speaking we recommend replacing the filter every 3-6 months to ensure the efficiency of air purification.
- After replacing the filter, follow the instructions to reset the filter to solve the problem.
Sensor needs to be replaced.
- First, please check if the indoor wireless router is working properly.
- If you confirm that the indoor wireless network is working properly, try to turn off the network switch (Wi-Fi connection page) and then enable and refresh the network again to reconnect.
The product housing is properly closed and kept sealed. To ensure the safety of our customers, we have set the air purifier not to start when it is not properly closed.
- First, make sure the doors and windows are closed and the room is in a relatively closed environment.
- Next, turn off pollution sources that may cause secondary pollution indoors, such as turning off humidifiers, isolating kitchen fumes, etc.
- When indoor and outdoor pollution are relatively isolated, if the display data is still high, it is recommended to clean the sensor according to the prompt.
- The outdoors is a more stable general environment, while indoors there are more unstable sources of pollution that release PM2.5, such as: smoking, frying, humidifiers, etc. These factors can make PM2.5 in a small space quickly exceed the outdoor data.
- When the indoor doors and windows are poorly sealed and the outdoor pollution is more serious, if the purifier is still running in low gear, there may be a situation that the purification efficiency is lower than the invasion efficiency of the pollutant source The purification efficiency may be lower than the source intrusion efficiency.
- When the machine is placed near obstacles such as walls, the laser sensor, which detects airborne particles through the principle of light scattering, is prone to detection errors, so it is recommended to stay away from obstacles.
KJ800
- It may be that the filter is alarming and the filter needs to be reset.
- Generally speaking we recommend replacing the filter every 3-6 months to ensure the efficiency of air purification.
- After replacing the filter, follow the instructions to reset the filter to solve the problem.
- Scan the QR code and download the APP.
- Find "small appliances" and select "air purifier" (Wi-Fi).
- Please enter wifi (choose 2.4GHz Wi-Fi network and enter the password), and click Next.
- Long press the WiFi light button of the machine, confirm that the indicator light on this page continues to flash, and click Next. (Turn on the power and confirm that the indicator light is flashing. Note: After resetting the device, please complete the network configuration operation within three minutes)
- Wait for the machine to connect to the APP (make sure the device is powered on).
- The APP connection is successful, click on the device to operate.
Sensor needs to be replaced.
- First, please check if the indoor wireless router is working properly.
- If you confirm that the indoor wireless network is working properly, try to turn off the network switch (Wi-Fi connection page) and then enable and refresh the network again to reconnect.
The product housing is properly closed and kept sealed. To ensure the safety of our customers, we have set the air purifier not to start when it is not properly closed.
- First, make sure the doors and windows are closed and the room is in a relatively closed environment.
- Next, turn off pollution sources that may cause secondary pollution indoors, such as turning off humidifiers, isolating kitchen fumes, etc.
- When indoor and outdoor pollution are relatively isolated, if the display data is still high, it is recommended to clean the sensor according to the prompt.
- The outdoors is a more stable general environment, while indoors there are more unstable sources of pollution that release PM2.5, such as: smoking, frying, humidifiers, etc. These factors can make PM2.5 in a small space quickly exceed the outdoor data.
- When the indoor doors and windows are poorly sealed and the outdoor pollution is more serious, if the purifier is still running in low gear, there may be a situation that the purification efficiency is lower than the invasion efficiency of the pollutant source The purification efficiency may be lower than the source intrusion efficiency.
- When the machine is placed near obstacles such as walls, the laser sensor, which detects airborne particles through the principle of light scattering, is prone to detection errors, so it is recommended to stay away from obstacles.
142C
- It may be that the filter is alarming and the filter needs to be reset.
- Generally speaking we recommend replacing the filter every 3-6 months to ensure the efficiency of air purification.
- After replacing the filter, follow the instructions to reset the filter to solve the problem.
Sensor needs to be replaced.
- First, please check if the indoor wireless router is working properly.
- If you confirm that the indoor wireless network is working properly, try to turn off the network switch (Wi-Fi connection page) and then enable and refresh the network again to reconnect.
The product housing is properly closed and kept sealed. To ensure the safety of our customers, we have set the air purifier not to start when it is not properly closed.
- First, make sure the doors and windows are closed and the room is in a relatively closed environment.
- Next, turn off pollution sources that may cause secondary pollution indoors, such as turning off humidifiers, isolating kitchen fumes, etc.
- When indoor and outdoor pollution are relatively isolated, if the display data is still high, it is recommended to clean the sensor according to the prompt.
- The outdoors is a more stable general environment, while indoors there are more unstable sources of pollution that release PM2.5, such as: smoking, frying, humidifiers, etc. These factors can make PM2.5 in a small space quickly exceed the outdoor data.
- When the indoor doors and windows are poorly sealed and the outdoor pollution is more serious, if the purifier is still running in low gear, there may be a situation that the purification efficiency is lower than the invasion efficiency of the pollutant source The purification efficiency may be lower than the source intrusion efficiency.
- When the machine is placed near obstacles such as walls, the laser sensor, which detects airborne particles through the principle of light scattering, is prone to detection errors, so it is recommended to stay away from obstacles.
BKJ-33
- It may be that the filter is alarming and the filter needs to be reset.
- Generally speaking we recommend replacing the filter every 3-6 months to ensure the efficiency of air purification.
- After replacing the filter, follow the instructions to reset the filter to solve the problem.
Sensor needs to be replaced.
- First, please check if the indoor wireless router is working properly.
- If you confirm that the indoor wireless network is working properly, try to turn off the network switch (Wi-Fi connection page) and then enable and refresh the network again to reconnect.
The product housing is properly closed and kept sealed. To ensure the safety of our customers, we have set the air purifier not to start when it is not properly closed.
- First, make sure the doors and windows are closed and the room is in a relatively closed environment.
- Next, turn off pollution sources that may cause secondary pollution indoors, such as turning off humidifiers, isolating kitchen fumes, etc.
- When indoor and outdoor pollution are relatively isolated, if the display data is still high, it is recommended to clean the sensor according to the prompt.
- The outdoors is a more stable general environment, while indoors there are more unstable sources of pollution that release PM2.5, such as: smoking, frying, humidifiers, etc. These factors can make PM2.5 in a small space quickly exceed the outdoor data.
- When the indoor doors and windows are poorly sealed and the outdoor pollution is more serious, if the purifier is still running in low gear, there may be a situation that the purification efficiency is lower than the invasion efficiency of the pollutant source The purification efficiency may be lower than the source intrusion efficiency.
- When the machine is placed near obstacles such as walls, the laser sensor, which detects airborne particles through the principle of light scattering, is prone to detection errors, so it is recommended to stay away from obstacles.
EPI-560
- It may be that the filter is alarming and the filter needs to be reset.
- Generally speaking we recommend replacing the filter every 3-6 months to ensure the efficiency of air purification.
- After replacing the filter, follow the instructions to reset the filter to solve the problem.
- Press WIFI button for 3 seconds, it will flash quickly. it's ready to connect with APP.
- When WIFI indicator light is on, it means air purifier is connected with APP.
- Note:
If air purifier flashes slowly, it's search for signal.
If air purifier flashes quickly, it's connecting with APP.
Sensor needs to be replaced.
- First, please check if the indoor wireless router is working properly.
- If you confirm that the indoor wireless network is working properly, try to turn off the network switch (Wi-Fi connection page) and then enable and refresh the network again to reconnect.
The product housing is properly closed and kept sealed. To ensure the safety of our customers, we have set the air purifier not to start when it is not properly closed.
- First, make sure the doors and windows are closed and the room is in a relatively closed environment.
- Next, turn off pollution sources that may cause secondary pollution indoors, such as turning off humidifiers, isolating kitchen fumes, etc.
- When indoor and outdoor pollution are relatively isolated, if the display data is still high, it is recommended to clean the sensor according to the prompt.
- The outdoors is a more stable general environment, while indoors there are more unstable sources of pollution that release PM2.5, such as: smoking, frying, humidifiers, etc. These factors can make PM2.5 in a small space quickly exceed the outdoor data.
- When the indoor doors and windows are poorly sealed and the outdoor pollution is more serious, if the purifier is still running in low gear, there may be a situation that the purification efficiency is lower than the invasion efficiency of the pollutant source The purification efficiency may be lower than the source intrusion efficiency.
- When the machine is placed near obstacles such as walls, the laser sensor, which detects airborne particles through the principle of light scattering, is prone to detection errors, so it is recommended to stay away from obstacles.