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Quick answers

Q: From where will you ship?

A: We will ship from our warehouse in the United States, and delivery usually takes 2 days within the US and 3-5 days to reach your address.

Q: What should I do if I receive a damaged product from the carrier?

A: If you notice damage to the package, please take a photo of the package and the damaged area with your phone and send it to us by email at service@colzer.com. We will arrange for a replacement to be shipped to you or provide a refund.

Q: What are your shipping and delivery options?

A: We provide free home delivery to various locations within the United States. Our orders are shipped securely with UPS, EMS, or DHL.
All orders placed from Monday to Friday (excluding public holidays) are processed and shipped within 1 to 3 working days after payment confirmation. However, shipping time may vary depending on factors such as online security checks, shipping restrictions, payment authorization, and order packing and dispatch. You will receive an email confirmation for your order. Generally, delivery takes several working days, and the duration depends on the chosen shipping method (usually 3 to 6 business days).

Q: What is your return and exchange policy?

We allow returns within 60 days of purchase. Refunds will only be given if there was an error made by us during shipment or if the product is defective.
Please do not attempt to return the product without contacting us first. You can reach us via email at service@colzer.com to receive a Return Number (RMA#) and the correct address for returning the items. Please include your Name, Order Number, and reason for the return request.

Q: Where can I find the warranty information?

A: We offer a 30-day money-back or exchange guarantee and a 5-year warranty with a professional customer service team to provide friendly and fast support.

Q: Can I cancel my order?

A: We typically process orders immediately. We will make every effort to accommodate cancellation requests before your order is shipped, but we cannot guarantee cancellation once your order has been processed. For items with delayed delivery, you may cancel the order before the item is shipped. To cancel your order, please send an email to service@colzer.com.

Q: If I don't need the item after it has been shipped, can I get a refund?

A: Yes, you can, but you will need to contact the carrier to refuse the package. Once we receive the package at our warehouse, we will issue a refund to you.

Q: What is the exchange process like?

A: If the product is out of stock, we will immediately arrange for a new product to be shipped from our warehouse and send you an RMA. Please contact the carrier to pick up the package.

Q: What certifications do Colzer products have?

A: Our products have FCC, UL, and ETL certifications. Additionally, we purchase product liability insurance for our products, so you can use them with confidence.

Q: Will your air purifiers continue to produce HEPA filters even after they are discontinued?

A: Absolutely. Even if the model you purchased has been discontinued, we will continue to offer replacement filters to ensure you can buy the right filter for a long time.

Q: Is the air purifier ozone-free?

A: Yes, our air purifiers use a true HEPA filter with efficient activated carbon and do not produce negative ions or ozone.

Q: Can I wash the HEPA filter?

A: No, the HEPA filter is not washable. However, you can wash the filter cover and pre-filter.

Q: Will your air purifier eliminate dog smells?

A: Our air purifier can significantly reduce dog smells, but it may not eliminate them completely. The degree of effectiveness depends on the intensity of the odor and what is holding it in (e.g., carpet). It is recommended to clean the carpet periodically as well.

Q: What should I do if my dehumidifier has a problem?

Check if the plugs are properly connected.
Check if the air intake filter is clogged.
Look for any error codes displayed on the screen.
Contact our customer service team by sending an email to service@colzer.com. Be sure to include a video or picture of the issue, and our team will be happy to assist you.