Quick answers

Do you want to quickly find out what you want to know? Please continue to look down, there will be answers you want to know!

Q: Will your air purifiers continue to produce Hepa filters even after they are discontinued?

A:Of course, even if the model you purchased has been discontinued, we will continue to sell filters to ensure that you can buy the right filter for a long time.

Q: Where will you ship from?

A:We will ship from the warehouse in the United States, the general delivery is within 2 days, 3-5 days will reach your address.

Q: What certifications do colzer products have?

A:We have FCC, UL, and ETL certifications. At the same time, we also purchase product liability insurance for our products, which you can use with confidence.

Q: Is the air purifier ozone free?

A: Yes, our air purifier take true HEPA filter with efficient activated carbon. No negative ion, free ozone.

Q: Which way does the hepa go in? mine has an arrow with "airflow" but i'm not sure if that means toward the front vent or the back fan?

A: The air flow from both sides, passes through the filter, and exits from above.

Q: Where can I see the warranty?

A: 30 days money back or exchange guarantee, 24 months warranty with professional customer service team to provide friendly and fast support.

Q: Will your air purifier help with dog smell?

A: Yes! It may not eliminate them completely, but it definitely reduces significantly. It all depends on how strong your odor is and what is “trapping” it (for example, carpet will retain the odor and needs periodic cleaning as well).

Q: What's your shipping and delivery ?

A: We offer free home delivery to multiple locations in the United States. For other countries, we offer free shipping on all of our products, we use UPS, EMS and DHL, to ship your orders very tightly sealed.

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 1--3 working days upon confirmation of payment from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received. In general, it may take several working days for delivery, depending on the different delivery methods (3 - 6 Business Days).

Q: What's your return and exchange on your site?

A:We offer a 60 day return policy, refunds are only permitted if there was an error made by us when we shipped the items or if the items are defective.

Please do not attempt to return your product without contacting us first, you can email us at Colzer.us@outlook.com. And receive a Return Number (RMA#) along with the proper address to return the items to. We will require your Name, Order Number and reason for the return request.

Q: Is the HEPA filter washable ?

A:HEPA filter is not washable, but you can wash filter cover and pre-filter.