Your satisfaction is our top priority. That's why we've implemented a thorough return and exchange process to ensure that your rights are always respected.
At Colzer, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a hassle-free return policy.
1. Returns are accepted within 30 days of the purchase date.
If you receive defective, incorrect, or incomplete items, please contact us at firstname.lastname@example.org. You can return the defective product and request a full refund or replacement, and we will pay for the shipping costs. Your return will be processed within 3 business days after receiving your request, and you will have the following options after confirmation of the claim:
(1) Refund to your payment method.
(2) Send a replacement product to you.
If you change your mind within 30 days of receiving your order, we will gladly accept your return, and you will be responsible for the return shipping cost. Please note that the item to be returned must be identical to the item received and must be in its original packaging.
If your order has exceeded 30 days, we usually do not provide return services but encourage you to contact our customer service at email@example.com for effective solutions.
2. Items must be returned in their original packaging, with all accessories and documentation.
3. The item must be in new, unused condition.
4. Refunds will be issued to the original payment method within 10 business days of receiving the returned item.
1. Exchanges are accepted within 30 days of the purchase date.
2. We only accept exchanges for products that are damaged or defective upon delivery.
3. Items must be returned in their original packaging, with all accessories and documentation.
4. The item must be in new, unused condition.
5. Colzer will cover the cost of shipping the replacement item to the customer.
1. We do not accept returns or exchanges on items that have been used or are not in new condition.
2. We do not accept returns or exchanges on items that have been modified or altered in any way.
3. We do not accept returns or exchanges on items that have been damaged due to customer misuse or neglect.
If you have any questions about our return and exchange policy, please contact our customer service team.